Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Xcaret hotel?

Check-in time for Xcaret hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $120 per night with includes Ocean View, Security/Safety, Sports/Activities, Wellness Facilities, Child Friendly, Pool, Accessibility, Parking, Designated Smoking Area, Oceanfront, Internet, Laundry, Air Conditioner, View, Wheelchair Accessible, Balcony/Terrace, Transportation/Shuttle, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

La Hacienda Hotel, at Xcaret | Hotel in Playa del Carmen

9.6 (122 Reviews) | 5 Bathrooms 12 Guests

Xcaret Hotel | La Hacienda Hotel, at Xcaret

Hotel in Xcaret, Playa del Carmen

Located in Playa del Carmen, 4.8 miles from ADO International Bus Station, La Hacienda Hotel, at Xcaret provides accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. The property is around 5 miles from Playa del Carmen Maritime Terminal, 6.3 miles from Church of Guadalupe and 27 miles from Xel Ha. The hotel also has free WiFi as well as a paid airport shuttle service. The hotel will provide guests with air-conditioned rooms with a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Selected rooms contain a kitchen with a microwave. Cenote Dos Ojos is 30 miles from La Hacienda Hotel, at Xcaret, while Kantenah Bay is 18 miles away. Cozumel International Airport is 17 miles from the property.

La Hacienda Hotel, at Xcaret is located in Playa del Carmen.

This 8 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, Laundry, Parking, and several others. This is a good star rated property and has over 122 reviews with the average score of 9.6 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 8 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This La Hacienda Hotel, at Xcaret in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “La Hacienda Hotel, at Xcaret”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Sports/Activities

Wellness Facilities

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Parking

Free parking

Parking on site

Accessible parking

Parking

Private Parking

Street parking

Accessibility

Wheelchair accessible

Toilet with grab rails

Activities

Golf course (within 2 miles)

Full-body massage

Massage

Entertainment

Board games/Puzzles

General

Designated smoking area

Wifi in all areas

Facilities for disabled guests

Family rooms

Non-smoking rooms

Safe

Air conditioning

Guest Services

Baggage storage

Airport shuttle (additional charge)

Shuttle service (additional charge)

Daily housekeeping

Tour desk

Private check-in/out

Airport shuttle

Concierge

Dry cleaning

Laundry

Express check-in/out

Ironing service

Shuttle service

Internet

Wifi

Internet

Free Wifi

Outdoors

Terrace

Outdoor furniture

Outdoor pool (year-round)

Outdoor pool

Garden

Sun deck

Security/Safety

Key access

CCTV outside property

CCTV in common areas

Fire extinguishers

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Guests have the option to cancel any cleaning services for their accommodation during their stay

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Physical distancing rules followed

Contactless check-in/out

Cashless payment available

Spa

Swimming pool

Beach umbrellas

Beach chairs/Loungers

Pool with view

Shallow end

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

9.43

Location:

8.93

Staff:

9.8

Facilities:

9.52

Comfort:

9.65

Cleanliness:

9.63

Bogdan

Dec 1, 2025 08:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Queen Room with Garden View Room Type: Double Room Size: 30 m² 1 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Towels/Sheets (extra fee), Body soap, Conditioner, Toilet paper, Toilet, Shower General Trash cans, Fan, Iron, Private entrance, Key access, Safe, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Pay-per-view channels Bedroom Wardrobe or closet, Linens, Walk-in closet Living Area Sofa View View, Garden view Kitchen Coffee machine, Cleaning products Outdoors Outdoor furniture Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack, Non-feather pillow Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
King Room with Garden View Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Towels/Sheets (extra fee), Body soap, Conditioner, Toilet paper, Toilet, Shower General Trash cans, Fan, Iron, Private entrance, Key access, Safe, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Pay-per-view channels Bedroom Wardrobe or closet, Extra long beds (> 6.5 ft), Linens, Walk-in closet Living Area Sofa View View, Garden view Kitchen Kitchenware, Coffee machine, Cleaning products Outdoors Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Clothes rack, Non-feather pillow Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Twin Room with Garden View Room Type: Twin Room Size: 35 m² 2 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Towels/Sheets (extra fee), Body soap, Conditioner, Toilet paper, Toilet, Shower General Trash cans, Fan, Iron, Private entrance, Key access, Safe, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Pay-per-view channels Bedroom Wardrobe or closet, Linens, Walk-in closet Living Area Sofa View View, Pool view, Garden view Kitchen Coffee machine, Cleaning products Outdoors Outdoor furniture Room Amenities Socket near the bed, Clothes rack, Non-feather pillow Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe Double Studio Room Type: Studio Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Towels/Sheets (extra fee), Body soap, Conditioner, Toilet paper, Toilet, Shower General Trash cans, Fan, Iron, Private entrance, Key access, Safe, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Pay-per-view channels Kitchen Kitchen, Cleaning products, Coffee machine, Microwave, Kitchenware, Kitchenette Bedroom Wardrobe or closet, Extra long beds (> 6.5 ft), Linens, Walk-in closet Living Area Sofa, Dining area View View, Garden view Outdoors Terrace, Outdoor furniture Accessibility Entire unit located on ground floor Room Amenities Socket near the bed, Clothes rack, Non-feather pillow Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation
Deluxe King Suite Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Towels, Shampoo, Private bathroom, Free toiletries, Hairdryer, Towels/Sheets (extra fee), Body soap, Conditioner, Toilet paper, Toilet, Shower General Trash cans, Fan, Iron, Private entrance, Key access, Safe, Air conditioning Media & Technology Cable channels, Flat-screen TV, TV, Pay-per-view channels Outdoors Balcony, Outdoor furniture Living Area Sitting area, Sofa Bedroom Wardrobe or closet, Extra long beds (> 6.5 ft), Linens, Walk-in closet View View, Pool view, Garden view Kitchen Coffee machine, Cleaning products Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack, Non-feather pillow Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation

Check Hotel Availability

Nightly rates from:

USD120

Price Details

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La Hacienda Hotel, at Xcaret | Hotel in Playa del Carmen

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Hotel in Xcaret, Playa del Carmen

Amenities

Facility Overview

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Entertainment & Family Services

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Physical distancing

Food & Drink

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General

Media & Technology

Outdoors

Living Area

Bedroom

View

Kitchen

Accessibility

Room Amenities

Entertainment & Family Services

Pool and Spa

Physical distancing

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